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SBGM

Knowledge to Transform Your Medical Practice

Main Content

Featured Article

Managing Provider-Initiated Appointment Cancellations

Provider-Initiated Appointment Cancellations arise when the provider will not be available for the encounter. These can occur for many reasons including illness, family obligations, vacation, office closures (for the weather, COVID-19, or the provider being needed elsewhere). Even when planned far in advance these reasons for cancellation can still easily affect the yearly follow-up schedule. Other reasons for a provider-initiated cancellation arise on very short notice, such as tornado warnings or hospital emergencies. Some refer … [Read More...] about Managing Provider-Initiated Appointment Cancellations

Editors Pick

Why Revenue Matters Most

As a CPA and business advisor to medical practices, I am often called to diagnose the cause of financial underperformance. Common themes … [Read More...] about Why Revenue Matters Most

Addressing Bad Attitudes

A Fantastic Team Grows We have a fantastic team of nurses, technologists, and administrators in our neurophysiology center. Things were … [Read More...] about Addressing Bad Attitudes

Latest Articles

Case Study: Excessive Cell Phone Use By Physician

Dr. P is a partner in a three-physician practice that has been pinched recently by increased costs of running a medical business. The group has … [Read More...] about Case Study: Excessive Cell Phone Use By Physician

Case Study: ES Needs to Generate Referrals

Dr. ES just moved to town to join a practice with two other physicians. Although the practice is growing and has more referrals and new patients then … [Read More...] about Case Study: ES Needs to Generate Referrals

Engaging Patients With Staff Engagement

An Engaged Staff Engaging patients is vital for optimal care and numerous programs and educational sites are dedicated to this laudable goal. In … [Read More...] about Engaging Patients With Staff Engagement

Case Study: Embezzlement by Front Office Staff

PR works the front desk. She checks people in and collects copays at a geriatrics office. She is always pleasant, and the patients love her. She is … [Read More...] about Case Study: Embezzlement by Front Office Staff

The Basics of Balance Sheet Analysis

The most well-understood financial statement is the profit and loss statement. Over a stated period of time—typically, a month, a quarter or a … [Read More...] about The Basics of Balance Sheet Analysis

Leaders Have Difficult Conversations

Doling out praise is easy, or at least it should be. Those on the receiving end almost always take good news well. Having a difficult conversation, … [Read More...] about Leaders Have Difficult Conversations

Case Study: Employees Working at Different Speeds

CR and AT both work in triage for a practice. CR has been with the practice for 5 years and makes $2.00 more per hour than AT who has been with the … [Read More...] about Case Study: Employees Working at Different Speeds

What Do Physicians Need to Know About Website Development?

Just like physicians, web developers have their own specialized jargon, including terms like responsive design, search engine optimization … [Read More...] about What Do Physicians Need to Know About Website Development?

Case Study: Manage A Schedulers Time

A practice of four physicians and four nurse practitioners has five schedulers—one for each physician/NP pair and one to handle new patient referrals. … [Read More...] about Case Study: Manage A Schedulers Time

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